Your counter list, browsable from a sofa. How kirana and convenience stores take grocery orders on WhatsApp without a delivery app.
In a neighbourhood store, "can you send a kilo of rice and a dozen eggs?" is the daily message. The order is simple; the back-and-forth is not. A catalog turns your counter list into something a customer can browse and order in one pass.
Catalog the staples first
- Group by aisle: staples, dairy, snacks, household.
- Prices per common unit, so there is no "per kilo or per packet?".
- Keep bundles (a weekly kit) as a category of their own.
Make the weekly order a habit
Grocery is a repeating purchase. Help customers build the same basket each week: keep popular items easy to find, and consider a "weekly essentials" category that maps to how a household shops.
Delivery and payment, settled in chat
You set the delivery radius and the payment terms; the catalog just collects the order. Cash on delivery, transfer, or pay-on-pickup — whatever you already do — happens in the chat you confirm the order in.
For the broader pattern, read how to create an online store without a website. Then set up your shop.
Frequently asked questions
Local grocers create a digital catalog with categories like fresh produce, dairy, grains, and household staples. Customers add weekly items to their virtual cart and send a clean grocery list to WhatsApp.
Written by MyShp Editorial Team
We write practical guides for independent sellers, home businesses, and small shops taking orders on WhatsApp.