← Back to home

Privacy Policy

Last updated: October 2026

MyShp (“we”, “us”) provides a hosted product catalog and hands orders to WhatsApp. This policy covers the MyShp website, the seller dashboard and the public catalog pages. It applies to two groups of people: sellers who create stores, and customers who browse a store’s catalog.

1. Information we collect

From sellers

  • Account details — the email address and name you sign up with, used to authenticate you and secure your account.
  • Store details — your store name, public link, description, the WhatsApp number you set to receive orders, and your chosen theme and settings.
  • Product content — the names, prices, categories, descriptions and images you upload. Images are stored on a content delivery network so your catalog loads quickly.

From customers (through a store’s catalog)

  • Order contents — the products, quantities and totals in a cart. This is assembled into the WhatsApp message that is handed to the seller, and is not used by us to profile customers.
  • Details the seller asks for — for example a name, phone number or delivery note, when a seller includes those fields at checkout. These travel to the seller in the order message.

Automatically, from everyone

  • Technical and usage data — basic information such as page views and anonymous, aggregate event counts that help us keep the service reliable. We do not sell this data.

2. How we use information

  • To provide the service: hosting catalogs, building order messages and delivering them to sellers.
  • To authenticate sellers and keep their accounts and data secure.
  • To operate, maintain and improve the product, including understanding aggregate usage.
  • To respond to support and contact requests you send us.
  • To comply with legal obligations and enforce our Terms of Service.

3. Prohibited items and seller restrictions

To keep MyShp safe and trusted for buyers, sellers, and the communities we serve, we enforce a strict policy against listing, advertising, or selling inappropriate, unsafe, or illegal items. Stores found listing prohibited products will be immediately suspended or permanently terminated without prior notice.

You are strictly prohibited from listing, displaying, or selling:

  • Illegal drugs and controlled substances — narcotics, prescription-only medicines without verified legal dispensing licenses, unapproved pharmaceuticals, recreational drugs, or drug paraphernalia.
  • Weapons, firearms and dangerous items — firearms, ammunition, explosive devices, fireworks, military equipment, blades designed for harm, or hazardous and toxic chemicals.
  • Adult, sexually explicit and non-consensual content — pornography, sexual or escort services, adult novelties, non-consensual imagery, or exploitative media of any kind.
  • Counterfeits, replicas and IP infringements — unauthorized copies of branded apparel, fake luxury goods, bootleg recordings, pirated software, or any goods that infringe upon copyrights, trademarks, or patents.
  • Stolen property, fraud and financial schemes — stolen goods, forged documents, fake IDs, counterfeit banknotes, lottery tickets, pyramid schemes, or fraudulent financial services.
  • Regulated wildlife, animal parts and endangered flora — ivory, endangered animals, protected wild flora, or live animals prohibited from trade.
  • Hate speech and violent materials — products promoting discrimination, violence, hate speech, terrorism, racial intolerance, or harassment against any individual or group.
  • Unlicensed age-restricted products — tobacco, e-cigarettes, vaping liquids, alcoholic beverages, or gambling products where unlawful or lacking proper jurisdictional licensing.

We actively review public catalogs and respond to abuse reports. We reserve the right to remove non-compliant content immediately, permanently ban offending accounts, and cooperate with law enforcement authorities where unlawful activity is detected.

4. WhatsApp and third parties

MyShp does not operate its own messaging network. When a customer sends an order, the message is composed and handed to WhatsApp, which then delivers it to the seller under WhatsApp’s own terms and privacy policy. Once the conversation has moved to WhatsApp, it is between the seller and the customer.

We use trusted service providers to run MyShp, including providers for authentication and database hosting, image storage and delivery, and application hosting. These providers process data only on our instructions and only as needed to deliver the service.

5. Cookies and similar technology

We use the minimum necessary to keep you signed in and to operate the service securely. We do not use third-party advertising cookies to track you across the web.

6. Retention

We keep store and account data for as long as your account is active. If you delete your account, we delete or anonymise the associated data within a reasonable period, except where we are required to keep records longer by law.

7. Security

Access to seller data is restricted so that a seller can only read their own store. We use encryption in transit, access controls and industry-standard hosting. No system is perfectly secure, but we work to protect your data and to tell you promptly if something goes wrong.

8. Your rights and choices

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. Sellers can update much of their information from the dashboard, and can request deletion from the account settings. For anything else, contact us using the details below.

9. Children

MyShp is a business tool and is not intended for children. We do not knowingly collect personal data from children.

10. International transfers

Our providers may store data in countries other than yours. Where that happens, we take steps to ensure your data continues to receive an appropriate level of protection.

11. Changes to this policy

We may update this policy as the product evolves. When we do, we will revise the “last updated” date above and, for material changes, let sellers know.

12. Contact us

Questions about privacy or policy violations? Email support@myshp.link, or reach us through the contact page.